Attention to detail...... Dedication to quality......
Eldon has a strict Quality Management System in place to guarantee the delivery of accurate translations at all times. The administration personnel are experienced linguists and fully trained in company procedures in order to provide Clients with an excellent level of customer service.
Eldon are a Corporate Member of the Institute of Translation & Interpreting (ITI) and abide by its code of conduct at all times. As a member Eldon provides certification of written translations. This membership also reflects the company's high standard of quality and professionalism as a language service provider.
BS EN ISO 9001:2008 certification validates our internal quality control procedures and assures our clients that we always meet the highest of standards.
Our written procedures comply with all relevant statutory and regulatory requirements, and we have a dedicated Quality Manager who regularly monitors our internal quality performance and implements improvements where appropriate. Internal audits take place throughout the year and an independent external audit is carried out annually.
In addition, our SafeContractor membership recognises our very high standards in health and safety management.
"We have always found the interpreters from Eldon Bureau very reliable and punctual!"Judith Lightfoot, Michelle Day, St Oswald's RC Primary School, Gosforth
"We have worked with Eldon bureau on a number of occasions and we are very happy with the service and the support received each time."Erin May, Legal Secretary, Samuel Phillips Law Firm, Newcastle-upon-Tyne
'Eldon Bureau have assisted us many times over recent years. We have always received a professional service from friendly, efficient staff. Interpreters are readily available to assist us with office appointments and court hearings and translation of important documentation has always been carried out quickly and accurately.'Christine Veitch, Tait Farrier Graham Solicitors, Newcastle-upon-Tyne
"Eldon Bureau have supported us with translation services for some considerable time and are reliable, competitive, and accurate."David Shaw, Managing Director, Barrier Fire Protection Ltd